HomePrivacy Policy

Privacy Policy

1. Introduction

This Privacy Policy explains how Methrofix collects, uses, stores, and protects user data.

2. Data We Collect

  • Personal identification information (name, date of birth, address)
  • Government-issued identification documents (KYC)
  • Email address and phone number
  • Wallet addresses
  • Transaction history
  • Device information
  • IP addresses and geolocation data

3. How We Use Your Data

  • Identity verification
  • Fraud prevention
  • Anti-money-laundering (AML) compliance
  • Tax reporting
  • Improving platform security
  • Customer support
  • Marketing communications (with user consent)

4. Data Sharing

We may share user data with:

  • United States regulators
  • Law enforcement agencies
  • Payment processors
  • Blockchain analytics providers (including Chainalysis and Elliptic)
  • Compliance and risk management partners

Methrofix does not sell personal user data.

5. Security

Methrofix implements encryption, strict access controls, and multi-layer security architecture to protect user data.

6. Your Rights

Users may:

  • Request copies of their personal data
  • Request correction of inaccurate information
  • Opt out of marketing communications
  • Request account deletion (subject to AML and legal retention requirements)

7. Data Retention

Methrofix retains user data for a period of five (5) to seven (7) years to comply with United States federal regulatory requirements.

8. Contact

For privacy or legal inquiries:
legal@methrofix.com

AML / KYC Policy

Purpose

Methrofix complies with all applicable financial crime prevention regulations, including:

  • U.S. Bank Secrecy Act (BSA)
  • Financial Crimes Enforcement Network (FinCEN) regulations
  • Office of Foreign Assets Control (OFAC) sanctions
  • USA PATRIOT Act requirements

KYC Requirements

Users must provide:

  • Government-issued photo identification
  • Proof of residential address
  • Selfie or biometric verification
  • Source of funds documentation (when requested)

Monitoring

Methrofix actively monitors for:

  • Large or unusual transactions
  • Rapid deposits and withdrawals
  • Sanctioned or high-risk wallet addresses
  • Suspicious behavioral patterns
  • Fraud indicators

Suspicious activity may be reported to FinCEN or other relevant authorities as required by law.

Crypto Tax & Regulatory Compliance Policy

Methrofix complies with applicable cryptocurrency tax and reporting regulations, including:

  • IRS cryptocurrency reporting requirements
  • Form 1099 issuance where applicable
  • AML and tax transparency laws

Users acknowledge and agree that:

  • Cryptocurrency trading is subject to taxation
  • Users are solely responsible for their own tax filings
  • Methrofix may request tax forms or additional documentation when legally required

Risk Disclosure Statement

Users acknowledge and affirm that:

  • Cryptocurrency markets are highly volatile
  • Users may lose all invested capital
  • Deposits are not FDIC insured
  • Blockchain congestion or delays may affect transaction processing
  • Regulatory or legal changes may impact trading availability

All trading activity is conducted at the user’s own risk.

Withdrawal & Deposit Policy

Deposits

  • Cryptocurrency deposits require sufficient network confirmations
  • Methrofix is not responsible for deposits sent to incorrect wallet addresses

Withdrawals

Withdrawals may require:

  • Completed KYC verification
  • AML review
  • Security verification checks
  • Applicable blockchain network fees

Withdrawals may be temporarily paused due to:

  • Compliance or regulatory review
  • Suspected account compromise
  • Sanctions-related concerns
  • Incomplete or incorrect KYC information

No withdrawal “unlock fees” or “upgrade fees” are ever required.

Refund Policy

Digital asset transactions are irreversible by nature.

Refunds may only be issued in cases of:

  • Duplicate charges
  • Failed transactions
  • Unprocessed payments

All refunds are processed in accordance with U.S. financial services regulations.

Dispute Resolution & Arbitration

Any dispute arising from the use of Methrofix shall be resolved through binding arbitration administered by the:

American Arbitration Association (AAA)
Jurisdiction: Delaware, United States

Cookie Policy

We use cookies to support:

  • User login sessions
  • Analytics and performance monitoring
  • Platform security
  • Personalization and user experience

Users may manage or disable cookies through their browser settings.

User Agreement

By creating an account on Methrofix, I confirm that:

  • I am at least 18 years old
  • I agree to the Terms & Conditions
  • I consent to the Privacy Policy
  • I understand cryptocurrency trading carries risk
  • I agree to KYC/AML verification requirements
  • I will comply with applicable U.S. tax laws
Get Started